Get in touch
Contact Us
Corrections, questions about how we tested something, or a business matter — all welcome. Order problems, unfortunately, are the one thing we can’t touch.
Need help with a product you bought?
We are not the seller
Consumer Expert Tech writes about products; it does not sell them. Not one item covered on this site is sold by us. There is no warehouse, no checkout and no order system here — so there is no record of your purchase for us to look up, however much we would like to help.
The company that actually took your money is the one to contact. They are holding the order, the payment and the warranty; we are holding none of the three.
How to find the right support contact
Almost everything you need is in the order confirmation email from the day you bought it — the seller’s name, your order number, and a support address or phone number. Find that email and you have found your route in.
Search your inbox for:
- The product or brand name as it appeared at checkout
- The store you bought from — Amazon, Walmart, or the brand’s own website
- The words “order confirmation”, “your receipt” or “order number”
Drawing a blank? Try the spam, junk or promotions folders, where a surprising share of confirmation emails quietly land. Failing that, your card or bank statement will name the merchant that charged you, and that name is usually all you need to track down their support page.
What we can and cannot help with
We can’t assist with
- Order status or tracking numbers
- Delivery, shipping or customs problems
- Refunds, returns, exchanges or cancellations
- Billing questions, duplicate charges or subscriptions
- Product setup, faults or technical issues
- Warranty claims and replacements
All of these are handled by the retailer or brand that fulfilled your order. Their contact details are in your order confirmation email.
We can help with
- Questions about a review, a score or how we tested something
- Corrections — if you think we got a fact wrong, tell us
- Media, press and licensing inquiries
- Brand and product submissions for future coverage
- Advertising and partnership inquiries
- Privacy and data requests, and anything about our policies
The form below or a direct email both reach us. Everything gets read, and we try to come back to you inside two to three business days.
Work with us
Working for a brand and think your product belongs on Consumer Expert Tech? Tell us about it. We are consistently on the lookout for things to test in the categories below:
- Cooling & portable air conditioners
- Heaters & heated apparel
- Energy & electricity savers
- Cleaning, scrubbers & vacuums
- Home security cameras
- Barefoot shoes & footwear
- Adjustable glasses & optics
- Bug zappers & pest control
Useful things to include: what the product does, what separates it from the ten similar ones already on the market, and whether a review sample can be sent. Two caveats worth stating up front — we never promise coverage, and we never trade coverage for a favorable verdict. Our Advertising Disclosure spells out exactly how the commercial side works.
Email us
General inquiries
Questions about our reviews, corrections, media, advertising and partnership inquiries.
[email protected]Privacy & data requests
Access, correction or deletion of your personal data, and opt-out requests under GDPR, CCPA and similar laws.
[email protected]Order & product support
Handled by the merchant you bought from, not by us. Check your order confirmation email for their contact details.
How to find your seller →Send us a message
Best used for anything on the “we can help with” list. If it is about an order or a faulty product, please go to the seller instead — writing to us cannot produce an answer, and it costs you days you could have spent talking to someone who can actually fix it.